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Charges

Use this feature to seamlessly add charges during your online ordering journey

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Written by Yassin Farboussi

Create a new charge

Add charges easily through your dashboard, giving you full control over fees, surcharges, and service costs for your online orders. Choose from a variety of settings and customisation options to ensure the charges align perfectly with your store’s needs and business model.

  1. On your Dashboard, go to Tax and select Charges.

  2. Click Add New to create a charge.

  3. Fill in the relevant information regarding the new charge:

    • Internal Name and Internal Description.

    • Display name.

  4. Application rules.

    • Apply to total basket.

    • Apply to items.

    • Apply to sections.

    • Apply to tags.

  5. Order type.

  6. Minimum or maximum order to apply.

  7. Integrate with POS.

    • Toggle this option if you are integrated with a POS.

  8. Percentage or fixed.

  9. Tax group.

  10. How do we send this to the POS.

    • As basket charge.

    • Charge as an item.

  11. Click Save when finished

When creating and managing charges at the Global level, you can choose which store will have the charge active.

  1. After filling in the charge details

  2. Click the stores tab

  3. Select which store will have the charge.

  4. Click Save when finished.

šŸ“Œ Note: Store selection can only be done when adding the charge on the Global Dashboard.


Reporting

All charges added through this feature will be automatically reflected in your dashboard reporting for complete visibility.

  1. On the Dashboard.

  2. Click Analytics, then Orders.

  3. Here, charges are shown under the total fees column

  4. You can export data as a CSV for further analysis

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