Skip to main content

Auto-reject orders

Set-up auto reject for your store.

Y
Written by Yassin Farboussi
Updated over 6 months ago

This feature allows customers to set a time for services that will auto-reject orders.

πŸ“ŒNote: If you can't see this feature on your store, reach out to support to enable it.

Setting up Auto-reject

Adding the feature and setting it up on your dashboard.

  1. On the dashboard, click on Store settings.

  2. The click Services.

  3. Scroll down to see Order Handling.

  4. Select to manually accept orders

  5. Enter, in minutes, how long you'd like to wait before an order is rejected.

⚠️Important: If you leave this field empty, orders will not be automatically rejected.

View rejected orders

Where to find orders that have been rejected by this feature.

  1. Log in to your expo screen.

  2. Rejected orders will show up in your History tab.

  3. Customers who have their order rejected will receive a notification email.

Did this answer your question?