To enhance your support options and provide a more seamless and convenient experience, we've designed the Access Digital Assistant.
Depending on your customer success plan, you can choose from a selection of topics, or type your question directly to the Access Digital Assistant if your query isn't already covered.
Our dedicated support team is still on hand to deal with more complex or technical queries.
Achieve more from Qikserve
Instant assistance: Looking to perform common tasks in your software? We've designed your Access Digital Assistant to ensure you can get instant answers to our most frequently asked questions.
Convenient access: Access knowledge base articles directly from your software, saving you time when looking for the answers you need.
24/7 availability: Your Access Digital Assistant is available around the clock, helping you to get answers day or night.
Human support: If you need further assistance, our support team can step in at any time. They’ll create a case on your behalf when required, so you’ll get the help you need without leaving the Qikserve platform.
Use the Access Digital Assistant
To use the Access Digital Assistant, follow the steps below.
On the Qikserve dashboard, click the Access Digital Assistant icon.
Click Ask a question, then enter your query.
The Access Digital Assistant searches the full knowledge base to generate a suitable answer.
Review the answer and suggested guides.
Confirm whether the answer has resolved your query
📌Note: Your feedback is invaluable to us. As part of our continuous effort to enhance your experience, we kindly request that, at the end of your experience with the Access Digital Assistant, you select the relevant feedback option.