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Adyen KYC Process

Detailed instructions on how to complete the KYC process for Guest Pay

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Written by Yassin Farboussi

Getting started with the onboarding process

Find out where to go to begin the onboarding process of the Guest Pay payment integration.

  1. On your Qikserve dashboard.

  2. Click Payments.

  3. Under Guestpay, click Setup Account

  4. A new browser page shall open.

  5. Click Get Started to begin the KYC process.

Filling out the required information

Below will be the information you will need to provide during the KYC process. This is split into 3 different sections.

  1. Business information

    • Business type (Organisation or Sole Proprietor).

    • Organisation type and industry.

    • Legal name.

    • Website URL.

    • Phone number.

    • Company registration number (if applicable).

    • VAT number (if applicable).

    • Registered address.

  2. Payment Acceptance

    • Shopper statement (appears on your bank statements).

    • Store name/description.

    • Phone number.

    • Store address.

  3. Point of Sale Locations (if applicable)

    • If using QikServe kiosks, add each device location.

    • The required details are the same as in the Payment Acceptance section.

Review and confirm information is accurate

After all details have been entered, you can view all details provided to review before continuing:

  1. Click back if you'd like to make any changes to the entered information.

  2. Click to continue to the KYC form

  3. The KYC form will be pre-filled using the information you entered from the previous step.

  4. Click Submit when happy with all the information

Adding owners and decision makers

You must provide details for at least one authorised representative and all beneficial owners (25%+ ownership or significant control).

  1. Required information:

    • Authorisation status.

    • Ownership details.

    • Full name.

    • Job title.

    • Email.

    • Phone number.

    • Residential address.

    • Date of birth.

  2. Identity Verification

  3. Two ways to complete:

    • Photo upload

      • Upload the photo directly.

      • Use your mobile to upload an image of the document.

    • Manual

      • Fill in the details of the document manually

  4. Once complete, click submit to continue.

⚠️Important: Filling out the identity documents information manually may delay verification by up to 3 business days.

Adding a bank account for payouts

Learn the information needed when declaring the bank account you wish to have the payout sent to.

  1. There are two methods to complete this step:

    1. Log in with your bank account (recommended)

      • Follow the onscreen steps to securely connect your bank account.

    2. Manual Entry

      • Enter.

      • Sort Code.

      • Account number.

      • Optionally upload supporting documents.

      • Bank Statement.

      • Deposit slip.

      • online banking screenshot.

      • Cheque.

  2. Review the summary and click Submit.

🤓Tip: Providing a support document is recommended to avoid delays

Completing Onboarding

Steps to finish your onboarding processes and how you can come back and check the progress of each previous part.

  1. Review both legal documents.

  2. Select a previously added decision maker as the signatory.

    • Optional -Download the Adyen Services Agreement (PDF).

  3. Close the Window once all steps are completed

  4. Any section marked as Pending are under review by Adyen.

  5. Status will change to Verified once approved.

  6. You can check the progress at any time by returning to your dashboard

    • Click Payments.

    • Under Guestpay, select Setup Account.

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